Last updated: July 2026 · Beta program
These Terms govern your use of Happli ("Happli," "we," "us") — an AI-assisted back-office platform for beauty businesses, available at gohappli.com and app.gohappli.com (the "Service"). By creating an account or using the Service, you agree to these Terms on behalf of yourself and the business you represent (the "Business").
Happli connects to your existing booking and business tools, monitors your business activity, drafts client communications and recommendations, and surfaces them to you for review. The Service is currently offered as a beta. Features may change, be added, or be removed; availability is not guaranteed; and you may encounter bugs. We'll always try to tell you about meaningful changes before they affect you.
Happli is built around a human approval step: drafted messages to your clients are not sent until you approve them. When you approve, edit, or send a message through the Service, you are responsible for its content and for your decision to send it. Happli's drafts are suggestions — review them the way you'd review anything that goes out under your business's name.
Happli enforces the mechanical side on your behalf: we honor opt-outs (STOP replies and unsubscribe links) immediately and permanently per channel, we respect quiet hours for text messages, and we identify your business as the sender. You agree not to use the Service to message people who have no relationship with your Business, to send content that is unlawful or deceptive, or to attempt to contact anyone who has opted out.
You're responsible for maintaining access to the email address on your account (we sign you in with secure email links). Don't share access with people who aren't authorized to act for your Business, don't attempt to access other businesses' data, and don't probe, disrupt, or reverse-engineer the Service.
Your business data belongs to you. You grant us the limited rights needed to operate the Service — to sync, store, and process your business and client data, and to generate drafts and insights from it, as described in our Privacy Policy. If you leave the Service, you may request deletion of your data (see Privacy Policy §7).
The Service uses AI to draft messages, summaries, and recommendations. AI output can be imperfect or inaccurate. Numbers shown in the product are computed from your synced data; drafts are generated for your review. Nothing in the Service is legal, financial, or medical advice.
During the beta, the Service is not intended for storing or transmitting protected health information (PHI) as defined by HIPAA, unless we have a separate written agreement with you covering it. If your business handles medical or clinical records, keep them in your dedicated systems.
Paid plans are billed as subscriptions through Stripe at the pricing agreed when you subscribe. Founding-member pricing is honored for as long as your subscription remains active. You can cancel anytime, effective at the end of the current billing period. Fees are non-refundable except where required by law or where we say otherwise in writing.
The Service connects to third-party platforms (such as your booking system, payment processor, and messaging carriers). Those platforms are governed by their own terms, and we're not responsible for their availability or conduct. If a platform changes or restricts access, parts of the Service that depend on it may be affected.
The Service is provided "as is" and "as available," without warranties of any kind, express or implied. To the maximum extent permitted by law, Happli's total liability arising out of or relating to the Service is limited to the amounts you paid us in the three (3) months before the event giving rise to the claim, and we are not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data.
You may stop using the Service at any time. We may suspend or terminate access for breach of these Terms, misuse of client communications, or risk to the Service or other customers — we'll tell you why unless we legally can't.
We may update these Terms as the Service evolves (especially during beta). If a change is material, we'll notify you by email or in the product before it takes effect. Continuing to use the Service after a change means you accept it.
Questions about these Terms: hello@gohappli.com.